Amundi Hong Kong
Amundi Hong Kong
Reporting to the North Asia IT Manager and as a member of the Asia ex-Japan IT team, the incumbent will be responsible of the support of Desktop, laptops, videoconference and telephony environment for Amundi Hong-Kong locally and remotely to all Amundi Asia ex-Japan entities.
The role will be focused on resolving incidents and user requests, along with pro-active participation in the day-to-day support activities such as asset, knowledge and problem management.
The incumbent will be the main point of contact for Desktop engineering and will be engaged in new technology projects and rollouts.
The opportunity to be progressively involved in server architecture day to day operation will be given to the incumbent after a certain period.
The key area of responsibilities will include:
Provide first level support (managing and resolving end-user requests related to personal computers and office applications ) for computer and mobile device issues
escalate complex problems to the appropriate 2nd level support team
Work with 2nd level support team to resolve business applications issues.
Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, peripherals, and network equipment (IP Phones, etc.) in a LAN environments.
Install, organize, and troubleshoot software packages, including operating systems, desktop software, and custom applications
Schedule and monitor security patches deployment
Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues
Organize workstations and IP Phones move
Maintain accurate inventories of software and hardware assets
Use a ticketing system to track and maintain high level of service and support
Provide on call support if required
Decommissioning / disposal of IT equipment, when necessary
Dealing with suppliers and external providers (purchasing of new IT equipment, new equipment test, etc.)
Coordinate upgrades and new deployment projects with AMUNDI HQ Desktop team
Technical procedures update and review
Involvement in continual improvement initiatives and project work is also expected.
2 to 3 years of experience providing desktop support in a Windows based environment